Billing

Open Settings › Billing. It shows what this store pays for, and your AI credits.

Upcoming bill

What your next bill comes to, what it’s for, when it’s due and which card pays it. To change what you pay, open your plan. Only the store owner sees the bills, upcoming and past; other members are told so.

Card

The store’s card pays its plan, add-ons and paid apps, in US dollars. It is right under the upcoming bill. Only owners save it: Save a card opens the payment provider’s page, and the card is saved when the provider confirms it. The page then shows its brand and last four digits and who added it; Replace card and Remove card change it. Owners and admins see which card it is.

A card belongs to the person who added it. When they leave the store, are removed from it or delete their account, their card comes off the store’s billing and the owners get an email and a notice on Home to add one; the plan stays on until the end of what is paid. The one exception is an owner who hands the store over and chooses to keep their card on it: the card then says it was added by someone who no longer works on the store, and they keep paying until you save your own card (or until they delete their account).

Remove card asks first and names your plan. Without a card the plan’s next payment fails, and after a week the store closes to shoppers; a trial ends without one. Add-ons and paid apps cannot be charged either.

Past bills

Every bill, newest first. Choose All, Paid or Failed, or find one by its number. Open a bill to see its lines and why a payment failed, and Export downloads it as a file.

Add-ons

Extras switched on for this store, billed monthly, such as Own frontend. Owners and admins see this store’s add-ons.

AI credits

The store assistant and AI translations use credits. Credits are on your own account, for every store you work in: 100 credits are $20, 250 are $50, 500 are $100, 1,000 are $200, charged as the AI works, the same for every model. Buy credits adds more.

Paid apps

Each paid app your store installed, with its price a month and where it stands:

• Trial: free until the date shown, then charged;
• Paid: the next charge date;
• Payment failed: the card was declined; Storeloom tries again every day, and after 7 days the app is switched off and stops being charged;
• Ended: removed, or not paid.

Charges lists each payment, paid or failed. Removing an app ends its payments; the month already paid is not refunded.