Subscription settings
Let customers subscribe to products, and what can charge their renewals.
In the admin Settings › Subscriptions
Open Settings › Subscriptions. Subscriptions let customers subscribe to products: delivered and charged on repeat, for a discount.
Subscribe and save
Turn on subscriptions lets shoppers subscribe. The page shows how many Products offered a subscription, and how many subscriptions are Active and Paused. Turn off subscriptions stops offering them.
To offer a product, open the product and set its Subscription card: the Delivery frequencies customers choose from, and a discount from 0 to 50%.
Customers' own changes
Customers with an account on your store see their subscriptions when they sign in: what is in each one, the price of a delivery, how often, the next delivery and the orders so far. Under Customers can, tick what they may do there themselves:
- Skip the next delivery
- Pause
- Resume a subscription they paused
- Cancel, with a reason if they give one
All four are ticked at first. What you tick is what customers are told they can do: at checkout, on the order’s page, on the subscription’s page and in the order confirmation (“In your account you can: Skip next delivery and Cancel subscription.”), so with Pause unticked nothing mentions pausing. With none ticked, or without customer accounts, they are told to contact you. Their store page asks them to confirm each change and says when their next delivery will then be. They get an email for every change, whether they made it or you did, and the subscription’s Timeline says who made it.
Last change before a delivery, in hours is how close to a delivery a skip or pause still counts for it, from 0 to 720. With 0, they can change it until the delivery is charged. Cancelling always counts.
Choose Apply in the bar at the top to save. If customer accounts are off, the card says so: turn them on in [Customer accounts](/docs/customer-accounts/).
What can charge renewals
A renewal charges the customer’s saved card without them. Only payment methods that keep a card can do that, and each method says whether it Can charge renewals. If none is on, shoppers are not offered subscriptions, and existing subscriptions fail to renew until one is.
The test card can charge renewals for trying subscriptions; it is for development and testing only, and no money moves.