Discounts

Open Discounts in the menu. The list shows each discount’s code or title, its type and value, its minimum (such as “For carts of €30.00 or more”), what it brought (the orders that used it, their sales and how much it gave; or Not used yet), and whether it is Active, Scheduled, Expired, Used up or Off. A discount whose chosen products or collections were all deleted says Applies to nothing: it can give nothing until you choose others. Cancelled orders and test orders are not counted. Export (CSV) downloads them all.

Search discounts finds a discount by its title or code. The list shows 50 at a time, the newest first; Show more under it shows the next ones.

Create a discount

Choose Create discount and the kind:

• Amount off products: a percentage or an amount off chosen products or collections.
• Amount off order: a percentage or an amount off the whole order.
• Free shipping: no shipping charge, for the countries you tick by continent or find by name, or for all countries if you tick none.
• Buy X get Y: buy some items, get others free or for less.
• Quantity breaks: buy more of a product, pay less for each, with up to four steps in one discount.

Every discount has:

• Method: a Discount code customers enter at checkout (or Generate one), or an Automatic discount with a title customers see.
• Applies to: all products, specific products or specific collections, where the kind allows it.
• Eligibility: all customers, specific markets, specific customers, or customer segments.
• Minimum purchase: none, a minimum amount, or a minimum number of items. For an amount off products you can count only the products it applies to, for “10% off 2 or more of this mug”.
• Maximum uses: in all, and once per customer. An order that is cancelled before anything was paid for it gives its use back: a customer whose card failed, or who cancelled, can use the code again, and so can the next customer of a limited code. A cancelled order that had been paid keeps its use. A limit ticked without a number, or Set an end without a date, cannot be saved: the field says what to fill in or untick, and so does the bar at the top. When a save is refused, the page scrolls to what went wrong.
• Combinations: whether it combines with other product, order or shipping discounts. By default the bigger saving wins.
• Active dates, in your store’s time zone, and a switch to pause it.

Amounts can be typed with a decimal comma or point (10,00 or 10.00), and with thousands as your admin’s language writes them (1,290 in English, 1.290 in German); once you leave the field it shows the amount it understood with your currency’s decimals (23.80), and a saved discount opens written the same way. An amount with more decimals than your currency has is refused with that reason (At most 2 decimals in EUR). A percentage above 100, or an amount that is not a number, is refused at its field before you save.

The Summary on the right says the whole discount in plain words before you save, and, for a saved discount, what is true now when it is not simply active (Now: Used up, Expired, Scheduled or Applies to nothing).

Two people editing one discount

If someone else (or you, in another tab) saves a discount after you opened it, your save is refused rather than undoing theirs: the page says so and offers Reload, which shows their version; then make your change again. Shoppers using the code meanwhile do not count as a change.

Deleting a product or collection a discount uses

Before you delete a product or a collection, the question names the discounts that use it. Afterwards those discounts no longer apply to it: their page says how many of their products or collections were deleted, and one left with none says Applies to nothing.

What shoppers see

A code that has ended says it has ended, one that starts later says it is not active yet, and one used up says so. A buy X get Y code that is not met yet says how many more items (or how much more) to add. A minimum is met in every market’s currency exactly when the same items meet it in your store’s currency. When a code takes the place of an automatic discount it does not combine with, the checkout says which one it replaced. A discount that only some deliveries get (one for Bulgaria only, say) is listed only for those, and once a code makes delivery free the checkout no longer says how much more ships free.

Quantity breaks

Steps such as “2 or more: 10% off each, 3 or more: 15%, 5 or more: 20%”. Choose whether each step takes off a percentage or an amount, and whether each product is counted on its own (its sizes and colours together) or all the items together (mix and match). The highest step a cart reaches applies. When the discount is automatic, the product’s page in your store offers each step as a quantity choice with its price.

Codes for many people

A code discount can generate many one-use codes at once and download them as CSV. A one-use code is free again when its order is cancelled with nothing paid.

Tags

Tags are your own labels for a discount, such as *Black Friday*. Customers never see them. When you have used some, the list has a Tag filter.

What it brought

A discount’s page shows Results: Orders (how many used it), Given (how much it took off) and Sales (what those orders came to, less what you refunded), in each currency your markets sell in, not counting cancelled orders or test orders; also uses of generated codes and when it was last used. The list shows the same for every discount, so you can see at a glance which codes bring orders, such as a code you gave a partner.