Storeloom Payments

Open Settings › Payments and choose Set up beside Storeloom Payments (Manage once it is set up), or choose Storeloom Payments under Payments in the Settings menu.

Storeloom Payments takes cards and other online payments for your store without an account of your own at a payment provider. It works through Stripe: Stripe checks your business once and pays your money out to your bank. Storeloom takes one rate from each payment, shown on the page (for example 1.9% + €0.25 per payment); there are no keys to copy and nothing to connect.

The page has four cards.

• Your account: where your account with Storeloom Payments stands.
• Rate: what each payment costs, and whether a refund gives it back.
• Payouts: when your balance is paid out to your bank, what is held and why, and Open Stripe dashboard for your balance, payouts and bank account.
• At checkout: the switch Offer Storeloom Payments at checkout and Instructions for customers (optional). Apply in the bar at the top (it says Unsaved changes while something is not saved) keeps them; Discard puts them back.

Setting it up

1. Under Your account, choose Set up Storeloom Payments.
2. Stripe’s own secure pages ask for your business’s details, the person who runs the business and the bank account for payouts. Storeloom never sees your bank or identity documents.
3. Stripe sends you back to this page, which says where your account stands:
   • Not set up: nothing has started yet.
   • Details needed: Stripe still needs something, listed on the page (for example A bank account for payouts). Continue with Stripe takes you back to give it.
   • Under review: you gave everything and Stripe is checking it. Nothing more is needed from you.
   • Ready: Card and other payments are Accepted, and Payouts to your bank are On. Storeloom then sets your payouts up with Stripe (see Payouts below); until that is done the page says so, and checkout does not offer Storeloom Payments yet. Nothing is needed from you.
4. Once the account is ready, Offer Storeloom Payments at checkout is ticked for you, and checkout offers it. To hold it back, untick it and Apply: it stays off until you tick it again.

If a link to Stripe has expired or was already used, the page says so; Continue with Stripe makes a new one.

Apple Pay and Google Pay

Once your account is Ready, Offer Apple Pay and Google Pay on product pages puts Stripe’s wallet buttons under the buy buttons. Shoppers choose an address and a shipping option in their wallet and pay there, with no checkout form. The order is the same as any other: your prices, stock, shipping and taxes, and When the money is taken on Settings › Payments applies.

A wallet stays in the currency of the page it was opened on. If the shopper picks an address in a market with another currency, the wallet refuses that address, and they can buy through the checkout instead.

Only shoppers on a device with a wallet see the buttons. They buy the quantity the shopper chose, such as 3 of a quantity break. They stay off for gift cards, subscriptions, pre-orders, products with options the shopper chooses or a text to write, while your checkout asks customers to tick a box of yours, and while it requires a company or a second address line, which a wallet does not give. Where checkout asks for a first and a last name, the wallet’s name is split: its last word is the last name. The order is placed only at the total the wallet showed: if it would come to another amount, nothing is ordered or charged. Stripe needs your store’s addresses for this: Storeloom registers them when you switch it on and when you connect a new domain. To leave them out of a theme’s product page, untick Apple Pay and Google Pay in its Buy buttons block.

Rate and currencies

The rate is the same for cards and every other way customers pay, and is taken from each payment before it reaches your balance. Refunds do not give it back unless the page says so. Storeloom Payments takes the currencies shown under Rate; when your store sells in another one, the page says it is not offered in your currency yet, and checkout does not offer it.

Payouts

Storeloom pays your available balance out to your bank every hour. While your store is new (its first 30 days), each payment can be paid out 14 days after it is made; the Payouts card says until when. A reserve of part of your recent payments (for example 10% of the last 60 days') stays in your balance to cover refunds and chargebacks; the card shows how much is held now, and it is paid out as it ages.

Payouts are Storeloom’s to send: if the schedule in Stripe’s dashboard is changed to pay out by itself, Storeloom sets it back at the next payout, or pauses payouts if Stripe does not let it.

If your Stripe account keeps its balance in another currency than the one your customers pay in (for example a local bank account only), the reserve cannot be held in that currency. The Payouts card then says so, and that balance is paid out once none of your payments are left in the reserve’s days.

Payouts are paused when something looks unusual: many chargebacks or refunds compared with your payments, a day far above your usual days, or a new store’s first week above its limit. The page says why. Payments still come in and stay in your balance; Storeloom looks into it and resumes payouts or contacts you.

Chargebacks

When a customer disputes a payment with their card issuer, the order shows a Chargeback card with the amount and the day to answer by, and you get a Payment disputed email (change it under Emails › To you). The amount is held from your balance until the card issuer decides. Choose Answer in Stripe to send your evidence (receipts, tracking, messages) from Stripe’s dashboard before that day. The card then says whether the dispute was won (the amount comes back) or lost (it stays with the customer). A lost dispute’s fee may be taken from your balance.

At checkout

Customers choose Card and other online payments and pay on a secure payment page, then come back to their order page:

• Paid: the order is paid and ships; only then do they get the order confirmation, and you the new-order notification.
• Paid by bank debit: the order waits, with nothing more to pay, until the money arrives; it is then paid, or cancelled if the debit fails.
• Not paid: a page left unpaid closes after an hour, and the order is cancelled with its stock back; their order page offers Try again.

Refunds of orders paid this way go back the same way. Storeloom Payments cannot pay subscription renewals yet.

Only the owner sets up Storeloom Payments, opens Stripe’s dashboard and turns it on at checkout; other members see where it stands.