Withdrawals

Open Orders › Withdrawals. Customers in the EU can withdraw from a purchase within 14 days, with the “Withdraw from contract here” link on every page of your store. What they submit shows up here, and they get a confirmation by email. Your store’s owners get an email of each withdrawal too, each in their own admin language.

Handle a withdrawal

To handle shows the withdrawals you have not dealt with yet, with how many; All shows every one. Each withdrawal shows its order (which opens the order), the items and quantities withdrawn, and the customer’s comment if they left one. Tell the customer how to return the items, and refund within 14 days of each withdrawal. Refund #1001 (for those who may refund orders) opens the order’s Refund on that withdrawal: it starts on Everything besides the delivery fee, the withdrawn items as the customer paid for them, and offers Full refund (with the original delivery), Partial and A custom amount as on any refund (see Returns and refunds). The customer pays the direct cost of sending the items back. When a customer withdraws from the whole order, EU law asks for the standard delivery to be refunded too: the form says so, and you choose Full refund then. When you have dealt with it, Mark handled.

An order’s page also lists its withdrawals.

Who can see withdrawals

Withdrawals belong to orders: members who handle orders see them.