Reviews

Open Products › Reviews. Reviews are by buyers of what they received, and nothing is shown on your store until you publish it.

Turn reviews on

Reviews start off. Turn them on in Settings › Product reviews. While they are off, buyers cannot write reviews and none are shown, and the Reviews page says so.

• Only buyers whose items were sent can review them, once per item. They write the review from their order page.
• Buyers choose the name shown with their review; their email is never shown.
• Review requests: one email asking buyers to review what they received, a number of days after their order ships (Days after the order ships). It goes only to buyers who agreed to marketing emails at checkout, and never for a test order.

Check reviews

The page has three lists: Waiting, Published and Rejected, each with how many reviews it holds. A list shows 25 at a time; Show more under it shows the next ones. Each review shows its rating (in stars and in words), the buyer’s name, the product, the text and any Photos with this review. Look at photos before you publish them.

• Publish shows the review on the product’s page from the next visit.
• Reject keeps a waiting review off your store. A published review has Unpublish instead.
• Reply adds Your public reply, shown under the review. Edit reply changes it.

Reviews from an app

A reviews app (one that keeps your reviews in its own service) can bring those reviews into your store. You see them in the same lists, with From and the app’s name where a buyer’s review shows its order. A new one is published, or waits for you when the app says so; after that, publishing, rejecting and replying are yours, and the app only keeps its words, rating, photos and date up to date. When its service no longer shows a review, the app removes it here too. They stay if you remove the app.