Sendcloud

Sendcloud is an app. Install it from Apps, then open it with Open app: it opens inside your admin, signed in to your store as you. The app speaks English, Dutch, German, French and Bulgarian, following your browser’s language.

Connect

1. In Sendcloud, open Settings › Integrations, find Sendcloud API and connect it. Sendcloud shows a public key and a secret key.
2. Paste both into the app and press Test connection. When Sendcloud accepts them, they are saved. The secret key is kept encrypted and never shown again; leave its field empty to keep it.

There is no test mode: every label is a real one, and Sendcloud charges for it. Cancel a mistaken label in Sendcloud.

Labels

Each order becomes a parcel at Sendcloud with its label, sent to the customer’s address. Sendcloud chooses the carrier, its service and the address the parcel leaves from by your shipping rules and shipping defaults in Sendcloud, so set those up first. The app sends what your rules can use: the destination, the order’s number and total, the parcel’s weight, and each item’s name, SKU, quantity and price.

• On, and Make the label automatically on a new order: each new order, test orders aside, gets its label. An order not paid yet, such as a bank transfer or an online payment the customer has not finished, waits and gets its label on its own once it is paid; one cancelled before that never does. An order a company buys on payment terms (pay in 30 days and the like) is unpaid by agreement and does not wait: it is sent at once.
• Weight of a parcel (kg): the weight on the label, unless a shipping rule sets another.

Not sent through the app yet, with the reason shown: orders paid on delivery (Sendcloud’s labels collect no cash), and orders to a courier office, locker or service point. Make their labels in Sendcloud.

Auto-fulfill

Auto-fulfill is on unless you turn it off. When a label is made, the order is marked fulfilled at once with the carrier and its tracking number, and the customer is emailed both, with Sendcloud’s tracking page. If the carrier gives the tracking number a little later, the order is fulfilled when it does.

The app then follows the parcel until it is delivered and tells your store where it is: on its way, out for delivery, waiting at a service point, delivered, or failed (see Orders). This is checked every ten minutes; Update tracking checks now.

Turn Auto-fulfill off to fulfill orders yourself: the app still makes each label and shows where the parcel is on its own page, but leaves the order unfulfilled. Labels made while it was off stay yours to fulfill when you turn it back on.

The parcels

Parcels lists each order with its carrier, tracking number (a link to the tracking page), its latest status in Sendcloud’s words and whether the app fulfilled it. Label opens the label as a PDF, ready to print.

Make a label by hand

Make a label by hand takes an order number, like #1001. Use it to try again after fixing what went wrong, or for an order you want to send before it is paid. An order never gets two labels: Sendcloud refuses a second one for the same order too. A label Sendcloud made whose answer never reached the app is found again by the order’s reference and kept. For an order not paid yet, such as a Pay later order you made, the page says so and sends nothing until you tick Also when the order is not paid yet and press again.

When you cancel an order after its label was made, the app cancels the shipment at Sendcloud, which refunds a label not yet shipped as far as the carrier allows. When Sendcloud does not cancel it, What went wrong says so once, with Sendcloud’s words: cancel it in Sendcloud.

Orders ticked in Storeloom

In your Orders list, tick up to 50 orders and choose Make labels: the app opens with them at the top, under Orders ticked in Storeloom. Each shows its label if it has one, else why it could not be made, else No label yet. Make labels for … orders makes the missing ones one order after another, by the same rules as by hand, so an order never gets a second label; the page then says how many were made, how many already had one and how many were not, with the reasons under What went wrong. An order that a fulfilment service ships (such as your warehouse) gets none. A press stops starting new orders after about 40 seconds, so the page never waits too long: press the button again to go on with the rest. A second press while one is running is turned away.

Print selected labels: tick labels in the list, or choose Print these labels under the ticked orders, to print them as one PDF, in the order you chose (up to 50). If one label cannot be fetched, nothing is printed and the page names that order, so a PDF never looks complete with a label missing.

What went wrong

What went wrong says why an order could not be sent, such as a missing postal code, payment on delivery, or Sendcloud’s own answer when it refused the parcel (for example when no shipping rule or default gives it a carrier).

Remove the app

Remove in Apps stops it at once: new orders are yours to ship again. Two days later the app deletes everything it kept for your store.

What the app keeps

The app keeps your store’s address and access, the Sendcloud public key, the secret key (encrypted) and the settings you enter, and for each parcel: the order number, Sendcloud’s shipment and parcel numbers, the carrier, the tracking number and link, its latest status, and what went wrong. It keeps no customer names, addresses or phone numbers: it reads them from your store when it makes a label and sends them to Sendcloud. The App Shop links to the app’s privacy page, which says the same.