Fulfillment services

Open Settings › Fulfillment. Without a fulfillment service, you ship orders yourself from each order’s page.

Connect a service

A fulfillment center can ship orders for you. Paid orders of the products it ships are sent to it straight away (never a test order), and its tracking comes back to the order.

Connect a service asks for the details the fulfillment center gives you: a Name and its Callback URL (the center’s address for notifications). Then choose the products it Ships; Search products finds them.

A warehouse app

An app with the access Ship your orders can connect itself as your fulfillment service (see Apps). It shows here with Connected by the app and its name. When it ships every product, its Ships says Every product not assigned to another service: each new order goes to it, except the products you gave another service and orders picked up at your store. An app can also connect itself for only some products, such as Printful or Printify for the products they print: choose them with Choose products, and the rest of each order stays yours. Removing the app disconnects it, and new orders are yours to ship again.

For the fulfillment center

The center works with your orders through Storeloom’s fulfillment API. Give the center the details shown under For the fulfillment center: the shop domain, the access token, the signing secret and the location id.

What happens to an order

Each order sent to a service shows its state on the order: Order sent, Accepted or Rejected, Tracking updated, and for cancellations Asked to cancel, Cancelled or Could not cancel. A service that cannot be reached says so. A cancelled order whose part shows Could not cancel needs attention (in Orders, on Home and in the daily summary) while the service is on, because the part may still ship; the service can still cancel it later, and its items then go back to stock.