Plan

Open Settings › Plan. It shows your plan, what you use of it, and when the next bill is due.

A new store starts on a 14-day trial for $1, with one domain and one language. Your plan says the day it ends and what follows. With a card saved, the store goes on to Start at $27 a month, charged to that card, unless you choose another plan first. Without a card, the store closes to shoppers when the trial ends: the shop, its product feeds and its API stop until you choose a plan. Your data stays.

A store with no plan at all (one made before plans, for example) has everything, with no trial and nothing that ends. Once you choose a plan, its limits apply.

Each person gets one trial. A second store you create starts without one: choose a plan to open it. Deleting a store does not give the trial back.

The plans

Prices are in US dollars a month, before any VAT.

Change your plan

Plans are paid by card, so save one in Settings › Billing first. Press Change plan and choose one. Storeloom asks before anything changes:

• A dearer plan starts now. You pay the difference in price for the part of this period that is left: halfway through a month, half the difference. The question says what your card is charged now, which card it is, and what you pay each month after and from when. The button repeats the sum, such as Pay $83.33, and that is what is charged.
• A cheaper plan starts when this period ends. The question says the date and that nothing is charged now. Your store must fit it first: if you have more staff, locations, languages, domains or markets than it takes, Storeloom says what to remove first and changes nothing. What the plan does not include (such as workflows) is listed in the question: what you already made stays, but you can’t make new ones. From then on you can’t add more above its limits. If a plan change made elsewhere finished first, the page says so and shows the plan you are on.

Afterwards the page says what was charged, or when the new plan starts.

A cheaper plan waiting for the end of the period shows on Your plan with its date. Keep and your plan’s name, such as Keep Scale, drops the change, and nothing is charged.

If the page lost its answer while a payment was going through, press the plan again: Storeloom finishes the same payment and never charges twice.

If your store already has more than its plan takes (more markets than the trial or Start includes, say), the page says what is over: it stays, but you can’t add more. Each plan you can choose says the same before you choose it.

When you reach a limit, Storeloom says so and names the plan that takes more. Limits also count when you send an invitation again, when someone accepts one, and when you undo a change that brings back a market or a language.

When the plan ends, the storefront closes, and so do your own frontend’s API and your product feeds.

Only owners see the store’s card here.

Marketing emails a month counts the customers of each email campaign, in the month the campaign goes out, from the moment it starts. Campaigns scheduled for a month count for it too.

Cancel your plan

Press Cancel plan. It stays on until the end of what you paid for, and then the store closes to shoppers. Keep plan undoes this until then. Your data is kept for 90 days after that (see below), and choosing a plan in that time opens the store again.

If a payment fails, we try again each day for a week, and then the store closes until it has a plan.

When the store stays closed

A closed store’s data is kept for 90 days after its plan ends, so you can choose a plan again and carry on, or take your data with you. Every page of the store’s admin says the day its data will be deleted, with Choose a plan and Download your data (Import and export). The store’s owners get an email when it closes and another 14 days before the deletion; it never happens sooner than 14 days after that second email.

Then Storeloom deletes the store’s data: products, customers, pages, files, the theme, its apps' access (each app is asked to erase what it holds about the store) and everything else. What the law asks us to keep stays for 10 years and is then deleted too: the store’s invoices and the accounting records of its orders, payments, refunds and payouts, and Storeloom’s own bills to you. Your account stays, and so do your other stores.