euShipments

euShipments is an app. Install it from Apps, then open it with Open app: it opens inside your admin, signed in to your store as you.

The app needs your API token from euShipments (ask support@eushipments.com for one). It is kept encrypted and never shown again; leave the field empty to keep it. The token and the Company decide whose account is paid the cash on delivery: only the store’s owner changes them. Admins change the rest of the card. Open the app again from Apps if it has been open for more than 15 minutes when you save.

Connect

1. Paste the API token.
2. Press Test connection. The app asks euShipments which company the token sends for and lists Where your account delivers: each country, its courier, whether it delivers to an address or an office, and how many Offices and lockers euShipments lists for it.
3. Choose your Company if the token has more than one, and press Save.

Test mode is on until you turn it off: waybills are made in euShipments' test system and no courier comes for them. Turn it off when you are ready to ship.

Waybills

Each order becomes a waybill with the euShipments courier for the customer’s country, delivered to the customer’s address. Cash on delivery is collected in that country’s currency (lei in Romania, forints in Hungary, euros in Bulgaria and Greece); an order in another currency is not sent, and the app says why. The courier collects what the order still owes: a part paid with a gift card or store credit, or refunded, is taken off, and an order with nothing left to pay goes without cash on delivery.

• On, and Make the waybill automatically on a new order: each new order, test orders aside, gets its waybill. An order not paid yet, such as a bank transfer or an online payment the customer has not finished, waits and gets its waybill on its own once it is paid; one cancelled before that never does. Cash on delivery is sent at once. An order a company buys on payment terms (pay in 30 days and the like) is unpaid by agreement and does not wait: it is sent at once.
• Weight of a parcel (kg) and Waybill contents: what the waybill says about the parcel.
• The customer may open the parcel before paying: the courier lets them look before they pay.

Offices and lockers

An order to a courier’s office or locker goes to that point, with the courier the customer chose. The app finds the point in euShipments' list for that courier by the courier’s own office code, which your checkout keeps with the order. The lists are read when you press Test connection and again once a day.

• The courier must deliver to offices on your euShipments account in that country; otherwise the order is not sent and What went wrong says so.
• A point euShipments does not list for your account (a new or closed one) is not sent either: press Test connection to read the lists again, or make that waybill in euShipments.
• Cash on delivery goes only to points that take it; some lockers do not, and such an order is not sent. As for an address, the courier collects only what the order still owes, so an order paid in full with a gift card or store credit goes to any point.
• The waybill names the person, company and phone of the order’s delivery details, as for an address (a gift goes to someone else than the buyer), else the buyer’s.

euShipments' points at your checkout

Tick Offer these offices and lockers at your checkout and save, and your checkout offers euShipments' lists for the couriers on your account: Sameday easybox lockers too, which Storeloom’s own list does not have. Your office and locker options for those couriers then show euShipments' points instead of Storeloom’s list (in Shipping, the courier list says (from euShipments)), and each order goes to the point the customer chose, by euShipments' own id for it. The lists are offered again each time they are read. Untick it and save to offer Storeloom’s lists again; removing the app does the same. If another app already offers a courier’s points in a country, the page says so and the other lists still go. The app asks for the access Offer its couriers’ offices and lockers at your checkout for this. It works with On unticked too: checkout offers the points while another system (your ERP, for example) makes the waybills, and the order names the point by euShipments' id.

Auto-fulfill

Auto-fulfill is on unless you turn it off. When a waybill is made, the order is marked fulfilled at once with the waybill’s number, and the customer is emailed it. The app then follows the parcel until it is delivered or comes back, and tells your store where it is: on its way, out for delivery, waiting at the courier’s office, delivered, or failed (see Orders). This is checked every ten minutes; Update tracking checks now.

Turn Auto-fulfill off to fulfill orders yourself: the app still makes each waybill and its label, and shows where the parcel is on its own page, but leaves the order unfulfilled. Waybills made while it was off stay yours to fulfill when you turn it back on.

Labels

Waybills lists each order with its waybill number (marked “test” in test mode), its status and whether the app fulfilled it. Label opens the waybill’s label as a PDF, ready to print.

Make a waybill by hand

Make a waybill by hand takes an order number, like #1001. Use it to try again after fixing what went wrong, or for an order you want to send before it is paid. An order never gets two waybills. When euShipments made a waybill whose answer never reached the app, What went wrong says so and gives the reference to find it under in euShipments; no second one is bought. For an order not paid yet, such as a Pay later order you made, the page says so and sends nothing until you tick Also when the order is not paid yet and press again.

When you cancel an order after its waybill was made, What went wrong says so once, with the waybill’s number: cancel it in euShipments, which the app cannot do for you.

Orders ticked in Storeloom

In your Orders list, tick up to 50 orders and choose Make labels: the app opens with them at the top, under Orders ticked in Storeloom. Each shows its waybill and label if it has one, else why it could not be made, else No label yet. Make labels for … orders makes the missing ones one order after another, by the same rules as by hand, so an order never gets a second waybill; the page then says how many were made, how many already had one and how many were not, with the reasons under What went wrong. An order that a fulfilment service ships (such as your warehouse) gets none. A press stops starting new orders after about 40 seconds, so the page never waits too long: press the button again to go on with the rest. A second press while one is running is turned away.

Print selected labels: tick labels in the list, or choose Print these labels under the ticked orders, to print them as one PDF, in the order you chose (up to 50). If one label cannot be fetched, nothing is printed and the page names that order, so a PDF never looks complete with a label missing.

What went wrong

What went wrong says why an order could not be sent, such as a missing postal code, no courier for the customer’s country on your euShipments account, or cash on delivery in the wrong currency.

Remove the app

Remove in Apps stops it at once: new orders are yours to ship again. Two days later the app deletes everything it kept for your store.

What the app keeps

The app keeps your store’s address and access, the euShipments API token (encrypted), the settings you enter and your couriers' office and locker lists, and for each waybill: the order number, the waybill number and its reference, its latest status, and what went wrong. It keeps no customer names, addresses or phone numbers: it reads them from your store when it makes a waybill and sends them to euShipments. The App Shop links to the app’s privacy page, which says the same.