Payouts

Open Finance › Payouts. When customers pay on delivery, the courier collects the cash and later pays it into your account, usually with a statement of the parcels it covers and less a fee. Here you record those payouts, and the orders they cover are marked as paid at once.

Still to be paid out

The top of the page shows, by courier, the orders paid on delivery that are shipped and not yet paid, and what they come to. Test orders are never among them, and a payout cannot include one: no courier carries their cash. A courier is the one named on the shipment’s tracking (Mark as fulfilled).

Record a payout

Choose Record payout:

1. Paid by: the courier (the couriers of the orders that wait are suggested). The list then shows that courier’s orders first; Show all shows the others too.
2. Received on: the day the money arrived, and the courier’s Reference if it has one.
3. Tick the orders it pays for. To tick them from the courier’s statement, open Tick from the courier’s statement, paste the statement and choose Tick these orders: the orders whose tracking numbers or order numbers it lists are ticked, and numbers that match no waiting order are listed for you to check. Tick all and Clear help too.
4. Fees: what the courier kept. Add the fees to Finance as an expense (on by default) adds them to Finance under “Payout fees”, on the day the money arrived.
5. The summary shows what the orders came to, the fees and what you Received. Record payout and mark … orders as paid saves it.

The orders are then paid, as with Mark as paid on each: anything waiting for payment goes ahead. A payout is in one currency, and an order is paid out once.

Payouts

Below are your payouts, the latest first: who paid, when, how many orders and what arrived. Open one to see its orders, what they came to, the fees and the note. A payout is a record of money received: it is not undone. If one was recorded by mistake, delete its fee expense in Finance and correct the orders by hand.

Who sees what

Owners and admins see and record payouts, as they see Finance.

Card payouts

This page lists only the cash couriers pay out. Card payments taken through Storeloom Payments are paid out to your bank by Stripe on their own: a store that has it sees a note at the top of this page leading to Finance, whose Balance card shows what is available, what is on the way and the last payouts; Open Stripe dashboard in Settings › Payments › Storeloom Payments shows them all. Payments through a provider of your own, such as Mollie or PayPal, are paid out by that provider: see them in your account there.