Policies

Open Settings › Policies. Policies are shown in your store’s footer and at checkout. A policy you leave empty is hidden.

Return rules

The Return rules card at the top sums up what you offer on returns. Edit return rules opens them:

• Return window: Not stated, Accepted within a number of days or No returns. Nothing is said to customers or search engines until you choose.
• With a number of days: the Days to return (1 to 365); Return shipping: The customer pays (the default for a new store), Free for the customer or A flat fee with the Return shipping fee in your store’s currency, which comes off the refund unless you waive it on a return; How items come back: by post or courier, in a shop, or either; and an optional Restocking fee, a whole percentage of the price.
• Apply in the bar at the top (it says Unsaved changes while something is not saved) keeps them. Search engines can show them with your products.

Final sale products lists the products you marked Final sale on their pages (under Product organization). They are left out of your return rules: their page says so, and search engines are told they can’t be returned.

Return rules are what your product pages, search engines and customers' return requests follow, not the text of your refund policy: the refund policy shows the rules beside it, so the two say the same, and while the refund policy is written but the rules say nothing, this card warns you.

Return rules are what you offer. They don’t change what the law gives customers: in the EU, customers can still withdraw from a purchase within 14 days, final-sale items included unless the law makes an exception, through the withdrawal link on every page of your store.

Written policies

• Refund policy: how customers return items and get refunds.
• Privacy policy: what personal data you collect and how you use it.
• Terms of service: the terms that apply to purchases from your store.
• Shipping policy: where you ship, how long it takes and what it costs.
• Contact information: your business name, address, email and phone. While it is empty, Start from your company details fills it with the legal name and registered address from Settings › Company details and the store email and phone from Settings › General; change it as you like, then Apply.
• Legal notice: company details some countries require, such as an Impressum.

Each policy has a Title and its text, with Visual, HTML and Preview views (see Pages). Apply in the bar at the top (it says Unsaved changes while something is not saved) saves the policy you changed.

You can link to a policy from a menu (see Menus).