Printify

Printify is an app. Install it from Apps, then open it with Open app: it opens inside your admin, signed in to your store as you. The app is free; Printify bills its own printing and shipping. It speaks English, Spanish and French, following your browser’s language.

Printify’s print providers make a product when it is ordered and ship it to your customer. The app makes Printify your store’s fulfillment service for the products you choose: when an order with them is paid, their part of the order goes to your Printify shop, and you ship the rest of the order as usual. When a parcel ships, the app marks its items fulfilled here with the carrier and tracking number, and marks it delivered when Printify says it was.

Connect

1. In Printify, open My Profile › Connections and generate a personal access token with access to shops, orders and webhooks. Copy it and keep it safe: if you lose it, you make a new one. A token lasts a year.
2. In the app, check On, paste the token into Printify personal access token and press Save.
3. The app asks Printify which shop the token reaches and checks that it can read the shop’s orders. It says Printify answered: the token works for the shop …, and the card shows Connected to the Printify shop.

When your Printify account has several shops, the app says so and lists them: enter the one your orders go to in Printify shop ID. A token Printify refuses, or one without access to orders, is not kept, and the reason is shown. When your token expires, make a new one in Printify and paste it here.

The token is kept encrypted and never shown again; leave the field empty to keep it. Test connection asks Printify again.

Choose the products Printify makes

1. Open Settings › Fulfillment. Printify is there, Connected by the app Printify.
2. Press Choose products and pick the products Printify makes for you. Only these go to Printify; everything else stays yours to ship, also in the same order.
3. Give each of their variants here the SKU its variant has in Printify. Printify finds the product by its SKU.

Printify makes each item when it is ordered: do not track stock for these products here.

Sending orders

• A paid order’s Printify part goes to Printify at once (a test order’s never does), with the customer, the address and each item by its SKU, and your order number as its label there. On the order’s page it shows as Accepted by Printify. Printify ships it with its standard shipping and sends no shipping email: Storeloom emails your customer the tracking when a parcel is fulfilled here.
• Confirm orders automatically is off unless you turn it on. Off, each order waits in Printify until it is approved there: Printify approves orders on its own unless your Printify shop’s order approval is set to Manual, and then you approve each one in Printify. The app’s page shows Waiting for approval in Printify. On, the app sends each order to production at once, and Printify charges you then. If Printify is still taking the order in, the app sends it to production at its next check, within ten minutes.
• An order that is not paid yet, such as a bank transfer, is sent once it is paid. Send now, not paid yet, beside an order waiting for payment, sends it on purpose before it is paid. An order a company buys on payment terms (pay in 30 days and the like) is unpaid by agreement and does not wait: it is sent at once.
• An order is never sent to Printify twice: each carries its own reference (storeloom- and the start of the order’s id), Printify refuses a second order with it, and the app looks for the order in Printify before it sends it again.
• If Printify is busy, cannot be reached or does not accept the token, the app tries again on its own within ten minutes, five times at most.

Not sent, with the reason shown on the order’s page (Rejected by Printify) and in the app: orders paid on delivery, orders picked up, orders to a courier office, locker or service point, addresses without a name, street, city or country (or a state in the United States, Canada and Australia), an item without a SKU, items added to an order Printify already has, and anything Printify itself refuses, such as a SKU your Printify shop does not have, in its words. Ship these yourself, or fix the reason and press Send to Printify again on the order’s page.

If the app is off, Storeloom’s requests wait until you turn it on.

Cancelled orders

When you cancel an order here, the app cancels it in Printify too while Printify allows it: while the order is on hold there, or not paid. Once it is in production, Printify does not cancel it: the order’s page says Printify could not cancel, What else went wrong gives Printify’s words, and the parcel is still fulfilled here when it ships. An order cancelled in Printify is said in What else went wrong: cancel it here or ship it yourself.

When Printify holds an order for something only you can fix there, such as an issue with the order or a payment it could not take, What else went wrong says so with Printify’s status: look at the order in Printify.

Shipments and tracking

The app checks Printify every ten minutes; Check shipments now checks at once. When your app’s address can be reached by Printify, Printify also tells the app when an order changes, a parcel ships or a parcel is delivered, and the app checks then. Those notices are signed for your store alone; the app adds its own beside any others your Printify shop sends.

Each parcel is fulfilled here with the items Printify marked shipped with it, the carrier and the tracking number, and the customer is emailed them with the tracking page. When an order ships in several parcels, each one is fulfilled with its own items. When Printify says a parcel was delivered, the app marks it delivered here, and the order shows it. Between the two, the carrier’s tracking page says where the parcel is.

Orders sent

Orders sent lists each order with its state: Waiting for payment, Sending, With Printify (with Printify’s status, or Waiting for approval in Printify), Partly shipped, Not sent (with the reason), Shipped, Delivered or Cancelled, its carrier, its tracking number (a link to the tracking page when there is one), and whether the app fulfilled it.

What else went wrong

What else went wrong lists what is not about sending an order: an order Printify could not cancel, one cancelled or held in Printify, one Printify did not send to production when the app asked, one that had nothing left to fulfill here (fulfilled by hand meanwhile), Printify not taking the app’s notices, or Storeloom no longer accepting the app as your fulfillment service. That happens when you press New token and secret for Printify in Settings › Fulfillment: press Save in the app to connect it again.

Remove the app

Remove in Apps stops it at once: Printify is no longer your fulfillment service, and new orders are yours to ship. Two days later the app removes its notices from Printify and deletes everything it kept for your store. Orders already in Printify stay there.

What the app keeps

The app keeps your store’s address and access, your Printify token (encrypted), the Printify shop it reaches and the settings you enter, its access as your fulfillment service (encrypted), and for each order sent: the order number, Printify’s id for it and its status there, the number, SKU and quantity of each line sent, its state and what went wrong, and for each parcel, the carrier, the tracking number and link, and when it was delivered. It keeps no customer names, addresses or phone numbers: it reads them from your store when it sends an order and sends them to Printify. The App Shop links to the app’s privacy page, which says the same.